Version 2026-04-01
Article 1 — Definitions
Service Provider: Fulfilment Achterhoek B.V., registered at Tera 4-6, 6902 KN Zevenaar.
Client: the natural or legal person who enters into an agreement with the Service Provider.
Services: storage, order picking, dispatch, returns handling, marketing fulfilment, and related activities as described in the quotation.
Article 2 — Applicability
These terms and conditions apply to all quotations, agreements, and additional work carried out by the Service Provider. Deviations are only valid where agreed in writing. The Client’s general purchasing conditions do not apply, unless the Service Provider expressly accepts them.
Article 3 — Quotations
Our quotations are valid for 30 days, unless stated otherwise. All prices are exclusive of VAT, denominated in euros, and based on the information provided by the Client. Changes in volume, product characteristics, or working methods may result in a revision of the applicable rate.
Article 4 — Performance
The Service Provider carries out the Services at its warehouses in Zevenaar, ‘s-Heerenberg, or Coventry (UK). The choice of location rests with the Service Provider, unless agreed otherwise. Lead times stated in the quotation are target times; delays arising from external circumstances (carriers, customs, force majeure) are at the Client’s risk.
Article 5 — Goods and liability
The Client is responsible for the correct and complete delivery of products, product information, and barcodes. Damaged goods received by us will be photographed and reported prior to being booked into stock.
The Service Provider holds insurance covering the value of stored goods up to a limit of € 500,000 per location, with additional cover available upon request. For damage caused by gross negligence or wilful misconduct on the part of staff, the Service Provider’s liability is limited to a maximum equal to the invoiced amount of the preceding three months.
Article 6 — Rates and payment
Rates are invoiced monthly on the basis of work actually performed, plus storage costs. The payment term is 30 days from the invoice date. In the event of late payment, the Client owes statutory interest without any prior notice of default being required, together with € 40 in administration costs.
Article 7 — Intellectual property
The Client retains ownership of its products, brands, product information, and images. The Service Provider may use these solely for the purpose of performing the agreement.
Article 8 — Termination
Either party may terminate the agreement by giving two months’ notice, effective at the end of a calendar month. The Client is responsible for collecting or arranging onward dispatch of the stock within 30 days of the end of the agreement.
Article 9 — Governing law
These terms and conditions, and all agreements with the Service Provider, are governed by Dutch law. Disputes shall be submitted to the competent court in Arnhem.
For specific questions regarding these terms and conditions, please contact us at [email protected].